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Madrid Permanent Posted: Monday, 11 November 2019
Applicants must be eligible to work in the specified location

Senior Remedy ITSM Technical Consultant - IT Service Management - Remedy - Lead - Pre-sales - BMC

Fusion is a leading ITSM consultancy and we are one of the biggest BMC Elite partners in Europe. We have a permanent requirement for Senior/Lead Remedy ITSM Consultant to work from our offices based in Madrid in Spain.

A Senior Remedy ITSM Consultant is responsible for the assignment and control of related project work packages, working with other internal staff or offshore colleagues to ensure that these are delivered to agreed timescales. An ideal resource is also required to act as a Technical Design Authority on one or more BMC Service Management Product sets and to provide Ad-Hoc consultancy advice and guidance as required.

The Consultant is also expected to make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue. Acting as a trusted advisor to customers on their service management projects.

Specific responsibilities include:

  • Architecting solutions across multiple BMC technologies
  • Installation and Integration of BMC products and customer solutions
  • Development of system customisations (eg workflow) and reports and flashboards in line with customer business requirements
  • Capturing customer business requirements including the delivery of:
    • Process to Technology Workshops
    • Foundation Data Workshops
  • Developing Bids, Statements of Work and Proposal documentation to support customer requirements
  • Act as Subject Matter Expert for BMC Products/Modules (eg BMC Remedy Change Mgt)
  • Project Management and Planning for technology assignments
    • Owning the P&L for customer projects being managed
    • Defining timescales and risks for and delivering ITSM projects on time and within budget
    • Status reporting on assignments and project timelines
    • Performance of assignment Post Implementation Reviews
  • Working in a presales environment to deliver related pre sales activities as and when required

More information available on request.

Key skills: Senior Remedy ITSM Consultant - IT Service Management - Remedy - Lead - Pre-sales - BMC

Madrid, Spain
Kamiya Mehta
11/11/2019 14:06:06

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