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Jacksonville, Florida Full Time Posted: Tuesday, 13 August 2019
Healogics is seeking to hire an IS Support Specialist II in Jacksonville, FL
The IS Support Specialist II will be responsible for supporting the on-site and remote technology needs of the Healogics staff to include hardware, software, and telecommunications support.
The individual in this role will balance technical skill with excellent customer service and have the ability to solve complex technical issues.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
Essential Functions/Responsibilities:
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote sessions
Assist users with desktop application, installation, maintenance and troubleshooting
Install drive encryption and troubleshoot software (ie, Windows, Microsoft Office) in-house applications and hardware such as: laptops, printers, projectors and mobile devices
Provide technical support during corporate workshops and trainings
Assist with configuring and setting up laptops, printers, projectors, monitors and other devices based on business needs
Setup, repair and upgrade laptops and desktops, mobile devices and peripherals (printers, scanners, etc).
Work with vendors to troubleshoot and resolve issues
Perform meeting-room presentation setup and support for audio, video and video conferencing needs
Work with Facilities team to provide IT support for any office moves and renovations
Take ownership of user problems and communicate progress in a timely manner
Track and log all incidents and requests for service into the ticketing system.
Become familiar with available help resources and stay updated on technology changes
Perform problem-solving research and document solutions
Direct calls to appropriate Healogics staff as necessary
Escalate unresolved issues to the appropriate level or department
Create knowledgebase articles to assist staff and team members troubleshoot issues
Respond to users within specified response SLA
Resolve incidents and service requests within the required SLA
Performs other duties as required
Required Education, Experience and Credentials:
High school diploma or equivalent (required)
3 years of experience in an IT support environment
CompTIA A+ Certification (preferred)
CompTIA Network+ Certification (preferred)
Required Knowledge, Skills and Abilities:
Advanced knowledge and experience configuring the latest Windows operating system
Advanced software and hardware troubleshooting, critical thinking and problem-solving skills
Ability to work with minimal supervision
Ability to communicate clearly and concisely, both verbal and written
Demonstrate a high level of professionalism and excellent interpersonal skills
Strong organizational and time management skills with attention to detail
Ability to multi-task, problem-solve and prioritize in a fast-paced environment with frequent interruptions, sometimes in urgent situations
Proficient in Microsoft Office applications and using internet-based applications

Jacksonville, Florida, United States of America
Healogics, Inc
Healogics, Inc
8/13/2019 4:06:58 PM

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