Learning & Development Manager

Akkodis are currently working in partnership with a leading service provider to recruit an experienced Learning & Development Manager to join a vibrant and growing HR team within in a busy customer contact centre in the heart of Sheffield.

The Role

As the L&D Manager you will work closely with the wider HR team and Talent Acquisition to support the development and career growth of colleagues in all areas of the business. You will directly manage a team of on-site trainers to deliver all mediums of learning from online to classroom based courses.

The Responsibilities

• Design, develop and integrate onboarding and transition processes.
• Support colleagues transitioning to new roles across the business and joining the organisation from others with the necessary knowledge required utilising pragmatic development tools to aid key metrics and L&D outcomes.
• Lead and facilitate high-quality learning events both in person and virtual delivery for all levels of employees in the organisation.
• Assist with the strategic design of development programming, including large scale learning interventions, curriculum design, activities, courses, and program components.
• Train, develop, coach and mentor existing team to collaborate successfully with internal stakeholders.
• Work collaboratively with cross-functional teams to identify and design appropriate solutions for desired learning or behavioural outcomes.
• Drive the team to create and maintain courseware for instructor led and web-based training courses.
• Develop program materials and resources, such as activity demonstration materials, job aids, visual aids and graphics, videos, communications, and other supporting materials that clearly link to better outcomes.
• Develop and deploy reports on metrics for key stakeholders.
• Manage sensitive and/or confidential data appropriately.
• Facilitate learning interventions at all levels including onboarding, professional skills, team effectiveness and leadership sessions.
• Ensure prominent and legislative governance is put in place for the department to grow from and be governed by.
• Understand neuroscience and diverse needs and how diverse needs impacts on material, outcomes and cater learning to the needs of individuals to generate best outcomes.

The Requirements

• Previous people management experience and career within learning and development.
• Experience of writing, developing course materials
• Experience in developing and implementing policies and procedures.
• Strong communication and interpersonal skills for training and awareness initiatives.
• Good knowledge of IT systems including MS suite and ability to adapt to bespoke CRM systems.
• Knowledge of E-learning, webinars and blended learning solutions
• Relevant training/management qualifications would be desirable.

If you are looking for an exciting new challenge to join a evolving team and play a key role in the continued success of an organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.