Customer Issue Resolution Representative

Contract (Inside IR35, Umbrella Company)

Salary - £18.12 per hour

40 hours per week

Your responsibilities in the role

• Responsible for managing all Customer Issue Resolution processes in the respective region.
• Alignment to North Europe & Global CIR process.
• Driving resolution of disputes and complaints, including credit & collection tasks.
• Interacting with customers and other functions in the region and COE as appropriate.
• To develop and maintain strong working partnerships with all stakeholders within BSO, the business, GSC, CoE and Supply Chain.
• Complaint & case management through SFDC, SAP
• Drive strong inclusive team working patterns to achieve CIR targets through Tier process

Skills, experience and key capabilities

• Primary contacts are external and internal, excellent interpersonal & communication skills are essential.
• Demonstrate ability to influence customers, negotiate payment plans and turn issues into positive interactions.
• Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices.
• Ability to prioritise workloads.
• Experienced user of Sales Force, SAP or equivalent order management or finance systems preferable
• Accurate, numerate and able to demonstrate basic service to internal clients, be able to respond to questions relating to the work performed.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.