Our Client are looking for an Billing/Finance Representative/Administrator. This is a pivotal role in ensuring Billing delivery excellence in the Order to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience.

The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days.

The successful candidate will bring their subject matter expertise in billing, third party portal infrastructure, teamwork, and business partner skills to effectively support their peers, leaders, sales, and other key stakeholders in delivering billing efficacy. They also bring their professional approach and strong process capabilities to support our process automation goals.

The purpose of the Billing Representative, as part of the Billing Operations team, is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development on the Billing team and processes. They will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems.

Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation.

Responsibilities include:

- Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
- Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements
- Identify opportunities and improvements to deliver on process automation goals
- Collaborate with internal stakeholders: Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements
- Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets;
- Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;

What it takes:
- Minimum 3+ years of experience in software billing function; global billing experience in the software services or high-tech industry preferred.
- Extensive experience of managing complex and varied relationships with third party portal infrastructure - for example Ariba, Tungsten, Coupa, Taulia.
- Above average Reporting skills which include expertise on Excel, Macro, Power BI, database management and the likes
- Has extensive expertise of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Sales Organisation. Applies expertise to multiple aspects of an order to cash. Possesses highly developed professional technical expertise, which is applied to complex customer negotiations and billing processes/projects, specifically the impact contractual language and agreements can have on time to invoice and cash collections
- A customer focused, problem solving mindset
- Understanding of various lines of business; Professional Services delivery, Cloud hosting operations and Software Licensing.
- Ability to work as part of a sales team to contribute subject matter expertise in support of a successful sales outcome.
- Demonstrated willingness to take full ownership and responsibility for assigned tasks and support issues.
- Experience in delivering high quality guidance against challenging timelines.
- Strong business and financial acumen, and ability to work with contracts teams for drafting commercial language.
- Works independently on assignments of a complex nature where initiative and creativity are required in resolving problems and/or developing recommendations often to a very tight timescale due to financial deadlines.
- Excellent attention to detail and analytical ability.
- Self-starter as well as great teamwork abilities.
- Demonstrated ability to train, utilising change management methodologies to ensure their peers and stakeholders successfully use new processes.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.